If
you need technical support, please send an email to:
support@ibnsoft.com, clearly describing the problem
you are encountering. Normally we will reply to you within
24 hours.
Q1:How to report bugs?
Please email any bugs or suggestions to support@ibnsoft.com.
Q2: How to buy?
Please click here for detail.
Q3: What happens after I send in the
order?
Normally, you will receive your registration information
from kagi.com in a few minutes after sending the online
order form.
If you do not receive your registration information within
12 hours, or you have lost the registration email, please
contact us at support@ibnsoft.com.
We will be glad to help you.
Q4. I have
not received my registration information. Why?
Do not panic! In many cases, there may be a processing
delay. Sometimes, people have supplied the wrong email
address. In rare cases, the registered users are unreachable
due to mis-configured email clients or privacy control.
Please feel free email to support@ibnsoft.com.
We'll resend you register information soon.
Q5: If I purchase your software, can I upgrade
it for free in the future?
Yes, we provide free upgrade. Please keep you eyes on
our site to get upgrade info. Please download the update
version by yourself, and you can register it using the
same license code.
Q6: I entered the license
code you sent to me, but the software said "Registration
code is invalid.". Why?
You'd better copy and paste the license code to avoid
a type. And please note don't add any blank before or
after the code.
Q7: I lost my license code, can you send again?
Sure. You may contact
kagi.com via customer service
from or contact us
to get your registration info back . But you'd better
provide your OderID or some info in your order(such
as the Email you used to order) so that we can find
your info in our database.
Q8: Do I need to re-register after I re-install
the software?
No, you don't have to re-enter your registration info.
Our software will memory you registration status.
Q9: How long will it take to get your supporting
response?
We promise to answer you within 24 hours. But in most
cases you'll get our response in a few hours or immediately.
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